Return and Refund Policy

We hope you like your POPBOXSS product, but if you are not 100% satisfied, we have simplified the return and exchange process.     

Return and refund only require 4 simple steps:

Please send us your order details.                   

Please provide photos of any faulty or damaged items.                     

We will instruct you to return or dispose of the item.                     

After we confirm all the information, you will receive a refund.  

Special note:

-Please inspect the order immediately upon receipt. If there are any defects, damages, or incorrect items received, please contact us immediately. We will evaluate the issue and resolve it as soon as possible.

We guarantee that all products are brand new (some confirmed blind boxes will be opened to confirm shipment, but please rest assured that they are all brand new), and carefully packaged to protect the outer packaging. Due to the special nature of international transportation, there may be slight surface damage to the packaging box or packaging, which is not within the scope of our return policy (except for special or limited edition products).

After sales service (return/refund rules):

1. Customer service availability:

Our customer service is only applicable to orders placed directly through POPBOXSS.COM. If you purchased the product through a distributor or third-party, please contact them for support.  

2. Return and exchange deadline:

-For blind boxes, plush toys, and dolls, you can send an email to within 5 days of receiving the goods support@popboxss.com And provide your order number and photo

Apply for after-sales support.

For building block products, you can send an email to within 10 days after receiving the product support@popboxss.com And provide your order number and photo to apply for after-sales support.

3. Non refundable situations:

We do not accept return or exchange requests made for personal reasons (such as "dislike" or "no longer needed"), such as receiving a blind box character that is not the style you like. Individual blind boxes have been sent out, there is a possibility of duplicate styles, please understand.

Enterprise purchases or bulk orders of more than 10 items will not be refunded.     

After sales service category:

1. Conventional blind box:

-Defect: Blind box products are toys designed with modern technology and some handmade elements. Minor flaws such as uneven color, slight scratches, or paint bubbles are normal phenomena. If there are obvious defects, you can apply for after-sales service after receiving the product.                    

Cards and accessories: If the card in the blind box does not match the product, we will send you the correct card and give you the original card as a gift.

2. Basic components:

Missing parts: The same product can enjoy one free replacement service for missing parts. Please contact us for assistance. After the first free replacement, subsequent replacement requests will be reviewed based on the situation and additional fees may be charged.

Damaged building blocks: Please check for any damage to the building blocks within 10 days of receiving the product. If there is any damage, please contact us for assistance.

Special circumstances: Due to strict quality control before leaving the factory, we usually do not provide full package replacement services for human bags, parts packages, or large building block sets. If there are special circumstances, please provide a complete unboxing video and contact our customer service.

How to apply for after-sales support:

Please send the following information to support@popboxss.com ：

For damaged blind boxes:

-Order number. -

At least 2 clear photos showing the damaged area (if there are multiple defects, please provide photos of each defect and indicate the location and description of the defect).

2. Regarding missing building blocks:

-Firstly, please check if the missing building blocks are misplaced in packaging bags, cardboard boxes, or obstructed by other building blocks. Sometimes, it may have been used in previous assembly steps. -

Please provide order confirmation information (payment screenshot, order screenshot, or bottom information of product packaging box). -

Please identify the missing steps or parts according to the instructions and attach photos. After inspecting all missing or damaged parts, please provide us with detailed information in one application. -Every time

The application can contain up to 15 missing parts. If there are more than 15, please confirm if there are any duplicate parts or missing parts in the packaging bag. If you have any other questions, please contact our customer service for manual verification.

Processing time:

-POPBOXSS will process the refund within 5-10 working days after receiving the returned item

Please note that refunds may not appear on your credit card statement until the next billing cycle. -Exchange and reshipment depend on the inventory situation of the product. -

The refund will be processed using the original payment method (PayPal, credit card, debit card, etc.). -

For defective products, we will provide a full refund. But for non defective products, refunds will not include shipping and handling fees, and buyers will be responsible for any shipping costs unrelated to product quality. -If

Your return request has been approved and you have not received a refund for more than 15 working days. Please contact us: support@popboxss.com

 

Email: Tel: [support@popboxss.com] or [popboxss6@gmai.com]

WhatsApp: +1(310)248-0066 (for a more timely response)